A player joins your pickleball session, gets their games in, and after the session they aren’t seeing their stats in their account. Or, you have duplicate profiles in your standings.
Maybe they signed up with the wrong email. Maybe you added them manually to a session before they had an account. Maybe they have two profiles and the one in your session isn't the one they actually use. All of these come down to the same fix: changing which Pickleheads profile is attached to a spot in your session.
‘Swap Profile’ handles all of it without removing the player or starting over.
This guide covers what Swap Profile does, when to reach for it, and walks you through how to do it step-by-step.
What Swap Profile actually does
Swap Profile changes which Pickleheads account is attached to a spot in your session. Everything tied to that spot moves with the swap and gets attributed to the new profile: scores, game history, standings position, and DUPR submissions if it's a rated event.
Swap Profile isn't about pulling one player out and dropping another one in. It's about fixing which account a spot is attributed to, with the data still attached.
If the swap happens before any games are played, the new profile takes the spot cleanly. If games have already happened, the new profile inherits everything that already counts.
When to use Swap Profile
Different reasons, same fix. Here's where the wrong profile shows up most often:
- Wrong account on signup. A player joined with the wrong email or created a duplicate account.
- Guest add to real profile. A guest that you manually added to your player list has a real Pickleheads account that needs to be attached. Maybe they were a sub, a walk-up, didn’t have an account at the time, or were added with the wrong email.
- Duplicates in your standings. Same player showing up twice under different profiles. Maybe they signed up for sessions with different emails, one is a manual guest add, or a sub played for them and the results need to roll up to the regular.
Step-by-step: How to swap a profile
1. Open the player list and tap Edit
Open your session, go to the player list, and tap Edit next to the pencil icon in the top right corner.
2. Tap the swap icon next to the player
Find the player whose profile needs to change and tap the swap icon on their row, right next to the Red ‘X’ button.
This opens a search across all Pickleheads accounts, not just the players in your sessions or your connections. So even if the correct profile has never played in your events, you can still find them.
3. Search for the correct profile
We automatically surface accounts with names that closely match the player you're swapping, so a lot of the time the right profile is already in the results.
If not, clear the field and type any name to search across all Pickleheads accounts. Results show profile photos, names, and locations so you can confirm you've got the right person.
Use the location and photo to disambiguate when you see multiple matches with the same name. If you don't see them at all, they might not have a Pickleheads account yet. See "Adding a New Guest During the Swap" below.
4. Confirm the swap
Tap the correct profile and confirm.
The swap happens instantly. From that moment, everything tied to that spot is attributed to the new profile, both past and future activity in this session. If the session is DUPR-rated, scores will submit to the DUPR account linked on that profile.
⚠️ Important: There's no undo button. If you swap to the wrong profile, you will have to swap again to fix it. It's worth double-checking the photo and location with the player before you confirm.
Adding a new guest during the swap
If the correct profile doesn't exist on Pickleheads yet, you can create a guest entry inside the swap flow. Enter their first name, last name, and email, and the swap completes against the new guest entry. You can convert it to a real profile later when they sign up.
Good to know
- Swap Profile works on round robins and fixed-partner formats. For fixed-partner sessions, only the individual swaps. Team composition stays intact.
- You can't swap in someone who's already in the session.
- Guest-to-real, real-to-real, and guest-to-guest swaps are all supported.
- Co-hosts can perform swaps, not just the session organizer.
Now you've got the move for any time a spot in your session needs to be attributed to a different Pickleheads profile. No remove and re-add, no starting over.
You're good to go.
